Tourism SMEs, Service Quality, and Destination CompetitivenessThis book focuses in on the dominant role of SMEs (small and medium-sized enterprises) in the tourism and hospitality industry. It explores their impact on consumer perceptions of a destination, drawing on examples of small hotels, guesthouses, cafes and restaurants. It also highlights the challenges faced by SMEs to promote destination business growth - with discussion of competitiveness, quality and standards. With its entity-relationship model of a destination, this edited collection of international papers fully explores the dynamics SMEs. Case studies from around the world also puts SMEs research into a global context. |
Contents
| xvii | |
| 1 | |
Integrated Tourism in Europes Rural Destinations Competition or Cooperation? | 25 |
The Peripherality Tourism and Competitiveness Mix Contradictory or Confirmed? | 39 |
Policy Options for the Development of an Indigenous Tourism SME Sector in Kenya | 59 |
Quality Issues for the Family Business | 73 |
Capabilitybased Growth the Case of UK Tourism SMEs | 87 |
Producing Hospitality Consuming Lifestyles Lifestyle Entrepreneurship in Urban Scotland | 109 |
Insights into Skill Shortages and Skill Gaps in Tourism a Study in Greater Manchester | 183 |
A Typology of Approaches towards Training in the Southeast Wales Hospitality Industry | 197 |
The Utilization of Human Resources in Tourism SMEs a Comparison between Mexico and Central Florida | 213 |
Investment Support for Tourism SMEs a Review of Theory and Practice | 227 |
Business Confidence in Wales the Wales Tourism Business Monitor | 255 |
The Role of a National Tourism Organization in Developing a National Tourism Quality Scheme the Case of Hungary | 269 |
Leadership and Coordination a Strategy to Achieve Professionalism in the Welsh Tourism Industry | 285 |
Identifying and Exploiting Potentially Lucrative Niche Markets the Case of Planned Impulse Travellers in Hong Kong | 295 |
Modelling the Integration of Information and Communication Technologies in Small and Medium Hospitality Enterprises | 123 |
Business Goals in the Smallscale Accommodation Sector in New Zealand | 143 |
The Future of the Tourism and Hospitality Workforce Begins at Home | 155 |
HRM Behaviour and Economic Performance Small versus Large Tourism Enterprises | 171 |
Small and Mediumsized Libyan Tourism Enterprises and the National Tourism Development Plan for Libya | 313 |
A Virtual Huanying Selamat Datang and Herzlich Willkommenl The Internet as a Crosscultural Promotional Tool for Tourism | 325 |
The Heterodoxy of Tourism SMEs | 337 |
Other editions - View all
Tourism SMEs, Service Quality, and Destination Competitiveness Eleri Jones,Claire Haven-Tang No preview available - 2005 |
Common terms and phrases
accommodation activities approach areas attitudes attract behaviour capabilities career communities competitive advantage consumer cultural destination competitiveness Destination Management System East Ayrshire economic education and training employees employment enhance ensure Entrepreneurship factors family businesses Greater Manchester growth Haven-Tang hospitality industry Hospitality Management HTQA human resource identified important incentives International Internet investment issues Journal Kenya Libya Libyan tourism ment networks operators owner-managers peripherality potential programmes promote Quality and Destination recruitment regional respondents restaurants role rural service quality Shetland skill shortages Small Business small tourism SMHES staff turnover strategies survey sustainable tion tour tourism and hospitality tourism businesses tourism development tourism enterprises tourism in Wales tourism industry Tourism Management tourism product tourism sector tourism SMEs tourism training Tourist Board TTFW University of Wales visitors Wales Wanhill World Tourism Organization WTBM Zealand
Popular passages
Page 1 - A nation's competitiveness is the degree to which it can, under free and fair market conditions, produce goods and services that meet the test of international markets while simultaneously expanding the real Incomes of its citizens.
Page x - Director in the School of Hotel and Tourism Management at The Hong Kong Polytechnic University.